Frequently Asked Questions
We’ve put together the below list of questions and answers to help our customers find the solutions to problems much faster. We’re always open to receiving your support requests, but just to make things that one step easier, please see if any of the below helps solve your issue!
Do you host emails?At Black Label we believe in using best-of-breed providers for all of your hosting needs, and likewise for your business emails.Whereas we specialise in making WordPress sites super-fast, secure, SSL-enabled and always backed up – for emails we recommend Google Business Mail for professional mail services which are also in line with our high standards for service quality and support. As part of your migration into Black Label, we’ll even take care of any email migrations into GSuite at no extra charge (for up to 5 users).
Setup of Email into Mail ClientsBlack Label Hosting partners with businesses such as Nerd2Go who specialise in desktop support services, to ensure that your support requirements are met in the most efficient way possible. Our infrastructure admins are wizards with hosting servers, but we leave the desktop support services to the professionals.
Google page speed scores – what’s the deal?So you’ve moved your site to super-fast hosting, but Google Pagespeed is still reporting lack-lustre benchmark scores. Fear not, the answer may not be as dire as you think. WP Rocket, a leading performance tuning plugin have a great write-up about this;https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/The really short version being that Google Pagespeed is more about a technical-score, rather than a true reflection of your site’s performance. We’d recommend using something like https://tools.pingdom.com/ to get a more accurate value on this – making sure to select a local test source.Remember also that it’s the Time-to-First-Byte metric that’s most important, which is why cheap off-shore hosting is so harmful to your search rankings. The faster your site the better the user experience, lower your bounce / exit rate which translates into both stronger search rankings and more conversions – so even fast hosting that’s overseas to save you some coin, is likely costing you more than you may think.
Let’s chat about your hosting.
Get In Touch
Black Label Hosting is not your typical commodity hosting service. We offer a range of hosting plans geared at catering to businesses at different levels of operation. For more information about our hosting plans, please contact us via the form below and we’ll have one our hosting specialists be contact with you right away.
Address
PO Box 1208, Fortitude Valley, QLD 4006
Phone
Brisbane: +61 7 3103 0829Sydney: +61 2 8002 1067
Melbourne: +61 3 9005 5074
ABN
59 103 915 724Contact Us
We typically respond within minutes.